Questions, answered.

SendVyte is an AI-assisted patient communication, practice operations, and growth platform built for referral-driven dental specialists. It brings calls, website conversations, two-way texting, appointment confirmations and reminders, Google reviews, patient payments, and dentist referral marketing into one platform.

Endodontic, periodontal, and oral and maxillofacial surgery practices. These practices are referral-driven, handle urgent calls, and manage relationships with referring dentists — workflows that general-dentistry platforms are not designed around.

No. There is no hardware to buy and no phone system to replace. SendVyte is designed to work alongside your existing phone numbers and payment relationships. See supported systems →

No. SendVyte does not write to, modify, or delete records in your practice-management system. Your system stays your source of truth.

It answers calls and website conversations when your front desk can’t. On your current phone line it handles configured after-hours, weekend, and overflow calls, and Website Chat handles conversations on your website. Learn more →

It answers, captures the caller’s name, callback number, and reason for calling, follows scripts your practice approves, and escalates according to protocols you define. It does not diagnose conditions, recommend treatment, confirm insurance coverage, or replace emergency services.

Yes. You can choose from available voices, and English and Spanish are both supported. Your practice selects its default.

Yes. Every conversation produces a full transcript, and the staff you designate are notified with the caller’s details and reason for calling.

SendVyte texts patients ahead of their appointment. Patients reply to confirm or to request a reschedule, and confirmations appear on your dashboard. Timing and message wording are configurable.

Yes. SendVyte supports two-way messaging. Replies appear in your Messages inbox where staff can respond, with AI-assisted drafting available.

Patients reply STOP to any message and are removed from further messaging until they opt back in. Staff can also manage blocked numbers and Do Not Contact lists. Read the SMS consent disclosure →

Yes. US phone carriers require businesses to register before texting customers (the carriers call it A2P 10DLC registration). Registration tells carriers your messages are legitimate, which helps your texts get delivered. SendVyte handles it for you during onboarding.

After treatment is complete, SendVyte can text the patient a link to your Google review page. You configure the delay, the number of attempts, and the cooldown period.

Yes. The Reviews section shows your Google reviews with AI-suggested reply drafts. Your staff review and edit before anything is posted. This requires connecting your Google Business Profile.

SendVyte tracks request status per patient and won’t re-ask within your configured cooldown period, or if they have already left a review for that treatment.

You create a payment link for a patient and amount, then send it by text or copy it. Patients see a branded payment page, and status updates on your dashboard. Included with SendVyte Specialty.

Yes. SendVyte charges a 1% platform fee on text-to-pay payments processed through SendVyte, in addition to standard processor fees. Payments deposit directly to your account. SendVyte does not require you to use a single processor.

SendVyte Verify checks a patient’s dental insurance eligibility and estimates what the patient will owe, by CDT code, in one step. Your front desk enters the patient and planned procedure codes. Verify returns active or inactive status, plan and group name, deductibles, annual maximum and amounts remaining, and a patient estimate for each code based on your own fee schedules. Save common code bundles, like an evaluation package, and add them with one click.

No portal logins. Verify runs real-time electronic eligibility transactions with the patient’s insurance carrier, the same standard electronic channel payers use for eligibility. Your staff don’t need to log into payer websites or call the carrier to get the core benefits picture.

During setup, your practice’s contracted fee schedules are loaded, and each payer is mapped to the schedule that governs it. For each code, Verify applies the payer-reported coverage percentage, any deductible that applies, and the remaining annual maximum to your contracted fee. Every estimate shows which fee schedule it used. When Verify can’t be certain, for example when a payer isn’t mapped to a schedule or coverage isn’t confirmed, it shows the benefits and doesn’t guess a dollar amount. Estimates are based on carrier-reported benefits and your fee schedule. Staff should confirm before collecting; final amounts are set when the claim is processed.

Some practices choose to collect certain procedures from the patient at the time of service. Verify lets your practice set its own list of collect-up-front codes, and the estimate shows those codes as the patient’s portion. It’s your practice’s collection policy, applied consistently at the front desk.

Payer portals and electronic eligibility data are two channels from the same payer, and for some codes the portal shows a finer split. Verify tells you when the payer’s electronic response doesn’t include a benefit for a code, so your team knows when a portal check or call is worth it.

A check counts when the payer returns a successful eligibility response. Re-checking the same patient with the same payer within 30 days doesn’t count again. Rejected requests, connection errors and retries never count. In practice, that means you’re paying for patients verified, not for every time someone clicks the button.

Yes. SendVyte Verify is an add-on to SendVyte Specialty and works inside the same platform your front desk already uses for calls, texts and scheduling. See plans and pricing →

Yes. Verify runs inside SendVyte, which is HIPAA compliant — BAA included.

One plan, everything included: SendVyte Specialty, with every module in one price. Prepay annually for one month free, and the setup and onboarding fee is waived. Two add-ons are available now: SendVyte Voice and SendVyte Verify. Full pricing details →

SendVyte Specialty is a 12-month agreement. You choose how to pay: monthly, or prepaid annually for one month free, with the setup fee waived. SendVyte Voice is also a 12-month agreement. SendVyte Verify is month-to-month — cancel anytime. Automated messages stop on cancellation.

Configuration of your practice profile and scripts, carrier registration for business texting, connecting your Google Business Profile, message template setup, and a walkthrough with your team.

SendVyte Specialty includes every module: the SendVyte AI Receptionist, appointment confirmations and reminders, two-way patient texting, Google review requests, Revenue Cycle with text-to-pay and A/R follow-up, SVAlert, Dentist Referral Marketing, and SummaryDocs. Two add-ons are available now: SendVyte Voice, a cloud phone system, and SendVyte Verify, insurance eligibility with patient estimates.

SendVyte is HIPAA compliant, and a Business Associate Agreement is included with every plan. Automated messages are limited to scheduling and practice information and do not include clinical details. Specific safeguards and responsibilities are reviewed during onboarding.

Yes. Data is encrypted in transit, and access is limited to authenticated users at your practice.

Yes. Each practice can have multiple accounts with role-based access — front-desk staff can work the schedule and messages without access to billing or settings.