Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") govern your use of the SendVyte platform and services provided by SendVyte, LLC ("SendVyte," "we," "us," or "our") at sendvyte.com. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

These Terms apply to all visitors, users, subscribers, and others who access or use the SendVyte platform, including healthcare practice administrators, staff members, and patients who receive communications through our platform.

2. Description of Services

SendVyte is a patient communication and practice management platform designed for healthcare practices. Our services include:

Automated appointment confirmations and reminders via SMS
Two-way text messaging between practices and patients
Google review request automation and reputation management
Patient payment link generation and processing
Practice scheduling dashboard synced with practice management software
Analytics and reporting on communications and reviews

3. SMS Messaging Program Terms

SendVyte SMS Messaging Program

Program Name: SendVyte Patient Communications

Program Description: SendVyte sends text messages (SMS) to patients on behalf of subscribing dental and endodontic practices. Messages include appointment confirmations, appointment reminders, post-treatment follow-ups, Google review requests, and patient payment links.

Message Frequency: Message frequency varies based on appointment activity. Patients typically receive 1–5 messages per appointment (confirmation, reminder, and optional review request or payment link). Patients may also receive messages in response to two-way conversations initiated with their healthcare practice.

Message and Data Rates: Message and data rates may apply. Contact your mobile carrier for details about your messaging plan.

Opt-In: Patients provide consent to receive text messages through their healthcare practice. During patient intake, the practice collects the patient's cell phone number and records SMS consent in the practice management software (e.g., TDO Software). Patients may also opt in by texting the practice directly or by providing verbal or written consent at the practice.

Opt-Out: Patients can opt out of messages at any time by replying STOP to any message received from SendVyte. After opting out, the patient will receive a confirmation message and no further messages will be sent unless they opt back in.

Help: For help with text messages, reply HELP to any message or contact us at support@sendvyte.com.

Supported Carriers: Messages are delivered via all major U.S. mobile carriers including AT&T, Verizon, T-Mobile, Sprint, and others.

Privacy: Patient phone numbers and SMS opt-in consent data will not be shared with third parties for marketing or promotional purposes. See our Privacy Policy for details on data handling.

4. Subscriber Accounts

To use SendVyte as a healthcare practice, you must create an account and subscribe to a service plan. You agree to:

Provide accurate and complete information during registration
Maintain the security of your login credentials
Notify us promptly of any unauthorized access to your account
Accept responsibility for all activity under your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in abusive, fraudulent, or unlawful activity.

5. Patient Consent and Compliance

Subscribing practices are responsible for obtaining proper consent from patients before sending text messages through SendVyte. By using our platform, you represent and warrant that:

You have obtained valid consent from each patient to receive SMS communications
Patient consent is recorded in your practice management software or through another documented method
You comply with all applicable laws and regulations regarding electronic communications, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act
You will promptly honor all patient opt-out requests
You will not use SendVyte to send unsolicited marketing messages to patients who have not provided consent

6. Pricing and Payment

Subscription Plans

SendVyte offers the following monthly subscription plans:

Core Plan: $199/month — for single-provider practices
Pro Plan: $349/month — for two-provider practices
Enterprise Plan: $499/month — for three or more providers

A one-time setup fee of $299 applies to all new accounts. Promotional coupons may be applied at checkout where available.

Monthly Message Allowance

Each subscription plan includes a monthly SMS message allowance:

Core: 1,500 outbound messages per month
Pro: 3,000 outbound messages per month
Enterprise: 5,000 outbound messages per month

Message allowances reset on the 1st of each calendar month at 12:00 AM Eastern Time. Unused messages do not carry over to the following month. There is no credit, refund, or rollover for unused message allowances.

Message Overage Policy

When a practice reaches its monthly message allowance, the following applies:

Default behavior: Outbound messaging is paused until the next billing cycle begins. Inbound messages from patients are still received and visible in the dashboard.
Auto-Replenish (opt-in): Practices may enable auto-replenish in Settings → Billing. When enabled, additional message blocks of 500 messages are automatically purchased at $25.00 per block ($0.05 per message) when the monthly allowance is exhausted.
Overage cap: Practices set a maximum number of overage blocks per month (1–5 blocks). No more than the selected maximum will be purchased in a single billing cycle.
Overage billing: Overage charges are added to the next monthly invoice. Overage blocks reset on the 1st of each month along with the base message allowance.
Notifications: SendVyte will notify the practice via email when usage reaches 80% of the monthly allowance, when the allowance is reached, and each time an overage block is purchased.

Patient Payments

Practices may use SendVyte to collect patient payments via Stripe. Standard Stripe processing fees apply. Payment links expire after 30 days if not used. SendVyte may apply a platform processing fee, which will be disclosed in the practice's subscription agreement and dashboard settings.

Billing

Subscriptions are billed monthly. All fees are non-refundable except as required by law. We reserve the right to change pricing with 30 days' advance notice. If a payment method on file fails, SendVyte will attempt to process the payment up to three (3) times over a 7-day period. If all attempts fail, the practice account may be suspended until a valid payment method is provided. During suspension, automated messaging (confirmations, reminders, and review requests) will be paused. Access to the dashboard and message history will remain available for 30 days.

7. Acceptable Use

You agree not to use SendVyte to:

Send unsolicited or spam messages
Transmit content that is unlawful, harmful, threatening, abusive, harassing, or defamatory
Violate any applicable law, regulation, or third-party rights
Attempt to gain unauthorized access to our systems or other users' accounts
Interfere with or disrupt the platform or its infrastructure
Use the platform for any purpose other than legitimate healthcare practice communications

8. Intellectual Property

The SendVyte platform, including its design, code, features, documentation, and branding, is the property of SendVyte, LLC. You may not copy, modify, distribute, sell, or lease any part of our platform without our prior written consent.

Content you upload or create within the platform (practice information, templates, etc.) remains your property. You grant SendVyte a limited license to use this content solely to provide our services to you.

9. Data and Privacy

Your use of SendVyte is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using our services, you consent to our data practices as described in the Privacy Policy.

10. HIPAA

SendVyte may process protected health information (PHI) on behalf of subscribing healthcare practices. We will enter into a Business Associate Agreement (BAA) with each subscribing practice as required under the Health Insurance Portability and Accountability Act (HIPAA). Both parties agree to comply with applicable HIPAA requirements regarding the use and disclosure of PHI.

11. Third-Party Services

SendVyte and SVAlert integrate with third-party service providers for SMS delivery, payment processing, business profile management, AI-assisted features, and push notifications. These providers are selected for reliability and security.

Your use of SendVyte and SVAlert may involve data processed by these third-party providers, each subject to their own terms and privacy policies. SendVyte is not responsible for the practices or availability of third-party services.

12. Disclaimers

SendVyte is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the platform will be uninterrupted, error-free, or free from harmful components.

SendVyte is a communication tool and does not provide medical advice, diagnosis, or treatment. Healthcare practices are solely responsible for the clinical content of messages sent through the platform.

13. Limitation of Liability

To the maximum extent permitted by law, SendVyte, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our services, including but not limited to lost revenue, lost data, or missed appointments.

Our total liability for any claim arising from these Terms or your use of the platform shall not exceed the total fees paid by you to SendVyte in the 12 months preceding the claim.

14. Termination

Either party may terminate the subscription at any time. Upon termination:

Access to the platform will be revoked at the end of the current billing period
Automated messages (confirmations, reminders, review requests) will stop immediately
Practice data will be retained for 90 days, after which it will be permanently deleted
Any outstanding patient payment links will remain active until their expiration date

We may suspend or terminate your account immediately if you violate these Terms or engage in activity that is harmful to SendVyte or its users.

15. Changes to Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page and notify subscribing practices via email. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of Fulton County, Georgia.

SVAlert™ — Additional Terms

The following additional terms apply to the SVAlert™ room alert service ("SVAlert"), a product of SendVyte, LLC.

Subscription & Billing

Free Trial. New SVAlert accounts receive a 14-day free trial. A valid credit card is required at signup. You will not be charged during the trial period.
Auto-Renewal. All SVAlert subscriptions automatically renew at the end of each billing period (monthly or annually) at the then-current rate unless cancelled before the renewal date.
Cancellation. You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period. You will retain access to SVAlert until your paid period expires.
No Refunds or Proration. Cancelled subscriptions are not eligible for refunds or prorated credits for any unused portion of the billing period. No exceptions.
Price Changes. SendVyte reserves the right to change subscription pricing with 30 days written notice. Continued use after a price change constitutes acceptance of the new pricing.
Failed Payments. If a payment fails, your account enters a 3-day grace period. If payment is not resolved within the grace period, your SVAlert service will be suspended until payment is made.

SVAlert Service

Access Codes. Each SVAlert practice receives an Admin Code and Workstation Code. You are responsible for keeping these codes secure. Admin codes provide full configuration access. Do not share your Admin Code with unauthorized personnel.
Device Limits. SVAlert subscriptions include unlimited devices per location. Each subscription covers one physical practice location.
Service Availability. SVAlert is provided on an "as-is" basis. We do not guarantee uninterrupted service. SVAlert requires an active internet connection on all devices.
Data. SVAlert stores practice configuration (room names, alert types, staff names and PINs) and alert history. No patient health information (PHI) is stored or transmitted through SVAlert. Alert data is retained for reporting purposes.
Push Notifications. SVAlert may send push notifications to devices where notifications are enabled. You may disable notifications at any time through your device settings.
Account Suspension. SendVyte reserves the right to suspend or terminate any SVAlert account for violation of these terms, non-payment, or abuse of the service.

17. Contact Us

If you have questions about these Terms, please contact us:

SendVyte, LLC
Email: support@sendvyte.com
Website: sendvyte.com