Patient Texting

Two-way patient texting, from one inbox

Many patient conversations are easier to handle by text than by phone. SendVyte gives your front desk two-way texting from your practice number, with every conversation in one inbox your whole team can see. Reply quickly, keep the full history, and stop playing phone tag.

HIPAA compliant — BAA includedIncluded in every SendVyte planYour practice number
Book a demoSee how it works

Illustration with demo data from Copperleaf Endodontics, a sample practice.

Two-way textingOne shared inboxFull history per patientHIPAA compliantBAA included
The problem

Phone tag keeps your front desk tied up

The phone isn’t always the fastest way to reach a patient.

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Voicemail back-and-forth

A patient calls, you call back, they miss it, and the day goes on.

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Texts from personal phones

Staff texting patients from personal phones can leave conversations outside the shared practice record and harder for the rest of the team to see.

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Conversations nobody else can see

When one person handles a thread, the rest of the team can’t pick it up.

One inbox

Every conversation, with its history

See what was said before you reply, and let anyone on the team pick up the thread.

  • One shared inbox for every patient conversation
  • Full message history per patient
  • Texts from your practice number
How it works

Text like a front desk, not like a phone

Three steps, one shared inbox.

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STEP 01

Send from your practice number

Start a conversation from the SendVyte inbox, or reply to a patient who texted first.

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STEP 02

Everyone sees the thread

Replies land in one shared inbox with the patient’s full message history, so any team member can pick it up.

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STEP 03

Answer faster

Type a reply, or start from an AI-drafted suggestion and edit it before it goes.

Built for the front desk

Everything your team needs to text patients

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One shared inbox

Every patient conversation in one place, not scattered across phones.

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Full history per patient

See what was said before you reply.

✍

AI-assisted replies

Start from a drafted reply and edit it; nothing sends without your team.

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Secure links for sensitive details

When a message needs clinical or billing details, SendVyte uses a secure link so those details stay on the secure page rather than in the text message.

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Opt-out handled

Patients reply STOP to opt out; your team manages blocked numbers and Do Not Contact lists.

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Registered for delivery

SendVyte handles A2P 10DLC registration during onboarding, which supports deliverability.

HIPAA compliant texting

Sensitive details stay on a secure page

SendVyte is HIPAA compliant, and a BAA is included with every plan. When a message needs clinical or billing details, SendVyte uses a secure link so those details stay on the secure page rather than in the text message.

🔒 Secure page

Illustration with demo data

Part of the same platform

One inbox for the whole front desk

The same inbox holds appointment confirmations and reminders, calls answered by the AI Receptionist, Google review invitations and Text-to-Pay balance reminders.

FAQ

Questions about patient texting

Yes. Patients see your practice, not a random number.
Yes. Every thread is in one shared inbox with the patient’s full history.
Yes. HIPAA compliant — BAA included. When a message needs clinical or billing details, SendVyte uses a secure link so those details stay on the secure page rather than in the text message.
No. AI can draft a reply; your team reviews and sends it.
They reply STOP to any message. Your team can also manage blocked numbers and Do Not Contact lists.
No. Texting works with or without a PMS connection.
Yes. Patient texting is included in every SendVyte plan. See pricing for plan details.

See your practice’s inbox in a live demo

We’ll show two-way texting, message history and AI-drafted replies with demo data.

Book a demo
Also on SendVyte:Reminders & ConfirmationsAI ReceptionistGoogle ReviewsText-to-PayPricing