SendVyte
Your team is busy with patients, so the work SendVyte does in the background can be easy to miss. The activity report shows it in one place: calls answered by your SendVyte AI Receptionist, calls answered while your office was closed, priority calls, web appointment requests, chats and referrals. You can also have a monthly recap email sent to your team on the 1st.
Much of what SendVyte does happens while your team is busy or away.
Calls answered while the office is closed happen outside the normal workday, so their impact can be easy to miss.
Calls, chats, web requests and referrals each live in their own place.
Without one report, your team has to look across several kinds of activity to understand what SendVyte handled.
Choose month to date, last month, year to date or your own date range. Tiles show each number, and a month-by-month chart shows calls during business hours next to calls answered while your office was closed.
| Month | Calls answered | While closed | Business hours |
|---|---|---|---|
| Apr | 150 | 64 | 86 |
| May | 162 | 70 | 92 |
| Jun | 171 | 75 | 96 |
| Jul | 158 | 69 | 89 |
| Aug | 179 | 80 | 99 |
| Sep | 186 | 82 | 104 |
| Total | 1006 | 440 | 566 |
Three steps, all inside SendVyte.
SendVyte keeps a running count of every call your AI Receptionist answers, and every website chat, web appointment request and referral.
Go to Settings → Reports, pick a date range and see the numbers, the chart and the table.
At 8 AM on the 1st, the recap email summarizes the previous month for the people your practice chooses, with a button to the full report.
The recap is a short, color-coded email: the headline number, calls answered while you were closed, and priority calls, web requests, chats and referrals, with the change from the month before once there are two full months to compare. It carries counts only, never patient information.
Calls answered by your SendVyte AI Receptionist, and how many came in while your office was closed.
Priority calls, web appointment requests, website chats and referrals (web and phone).
Month to date, last month, year to date or a custom range.
A chart and table with totals, so you can compare activity month by month.
Download the numbers or print a clean one-page tally sheet.
Owners and office managers choose who gets the recap; anyone can opt out.
The report and the recap email show activity counts. Patient conversations stay inside SendVyte, and SendVyte is HIPAA compliant — BAA included.
The numbers come from the rest of SendVyte: the AI Receptionist, Website Chat, web appointment requests and referral forms.
We’ll walk through the report and a sample recap email with demo data.